Hardware warranty and returns

Last updated 23 October 2026

Applies to every Detent device. Your local consumer law may give you more rights; nothing here takes them away.

12-month warranty

If your Detent stops working because of a defect in materials or workmanship within 12 months of delivery, we will repair it, replace it, or refund what you paid. Replacements are covered for the rest of the original period or 90 days, whichever is longer.

Not covered

• Accidents, drops, liquid, or use outside normal office conditions
• Normal wear of the knob, buttons and surfaces, and cosmetic marks
• Devices opened, modified or repaired by someone other than Detent
• Damage from incompatible cables or power supplies

How to claim

1. Email devvratpathak.dp@gmail.com with the serial number (on the base), proof of purchase and what's wrong.
2. We try a remote fix first; most problems are setup or firmware.
3. If it needs to come back, we send a return number and, for companies, ship a replacement first. We pay return shipping for valid claims.

If your company uses Detent for Teams, ask your admin to revoke the device before you send it.

30-day returns for individuals

Changed your mind? Return an unused Detent in its original packaging within 30 days of delivery for a full refund of the device price.

Recycling

Please don't put Detent in household waste. Send it back to us and we'll recycle it at no cost.